Ongoing Care is a calm monthly relationship that quietly keeps your household tech working — so small problems never become big ones, and you always know who to call. Choose the tier that fits the way you live.
Yes, I have a tech person.
For households where things break and you want them quietly sorted.
I never want to think about tech.
The promises we make to every Knack client apply to members in full. Membership just adds the quiet, ongoing relationship on top.
Yes, any time. Email or call us and we'll change you over at the next billing date — no fuss and no penalty.
Included visits don't roll over month-to-month — but the value of membership isn't just the visit count. It's the direct line, the same familiar expert, and the discount on anything bigger you need.
An in-home appointment up to the time listed for your tier. If something we find during the visit needs more time or work than the slot covers, we'll explain what's needed and quote a flat price for the extra — at your tier's discount.
Yes. Email or call and your membership ends at the close of the current billing month. No long forms, no exit fee.
No. A Diagnostic Visit is a one-time, in-home assessment for situations where it's not clear what's going on. Ongoing Care is the monthly relationship that comes after — for households who want us on call, not just for one job.
Not sure which one is right? Send us a note and we'll suggest the tier that matches how your household actually works.